Last Updated: February 13, 2026

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Home Connected ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or use our services.

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1. INFORMATION WE COLLECT

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We collect information that you provide directly to us when you:

• Purchase products or services from us

• Activate or upgrade wireless service

• Create an account or register for services

• Contact us for customer support

• Subscribe to our marketing communications

 

Types of Information Collected:

• Personal Information: Name, address, date of birth

• Contact Information: Email address, phone number

• Identification Information: Driver's license, Social Security Number (for credit checks), government-issued ID

• Financial Information: Credit/debit card numbers, bank account information

• Account Information: Wireless carrier account details, device information, service plans

• Transaction Information: Purchase history, payment information, returns and exchanges

• Website Activity: IP address, browser type, cookies, pages visited, time spent on site

• Location Data: Geographic location information

• Marketing Preferences: Communication preferences, interests

 

2. HOW WE USE YOUR INFORMATION

 

We use the information we collect for the following purposes:

• To process wireless activations, upgrades, and service changes

• To process payments and complete transactions

• To provide customer service and technical support

• To send you marketing communications, promotions, and updates (with your consent)

• To improve our products, services, and customer experience

• To prevent fraud, unauthorized transactions, and maintain security

• To comply with legal obligations and enforce our terms and conditions

 

3. HOW WE SHARE YOUR INFORMATION

 

We may share your information with the following third parties:

• Wireless Carriers: We share necessary information with carriers (Verizon, AT&T, T-Mobile, etc.) to activate and manage your wireless services

• Payment Processors: To process your payments securely

• Credit Bureaus: When you apply for financing or device payment plans, we may share information with credit reporting agencies

• Service Providers: Third-party vendors who perform services on our behalf (e.g., IT support, data storage)

• Marketing Partners: For joint marketing initiatives (with your consent)

• Legal Authorities: When required by law, subpoena, court order, or government request

 

We do not sell your personal information to third parties for their marketing purposes.

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4. DATA SECURITY

 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission

• Secure storage systems with access controls

• Regular security assessments and updates

• Employee training on data protection practices

• Physical security measures at our store locations

 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

5. DATA RETENTION

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Transaction records for 7 years for accounting and legal compliance

• Account information for the duration of your customer relationship plus 7 years

• Marketing consent records until you withdraw consent

 

When information is no longer needed, we securely delete or anonymize it.

 

6. YOUR PRIVACY RIGHTS

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You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you

• Correction: You may request that we correct inaccurate or incomplete information

• Deletion: You may request deletion of your personal information (subject to legal obligations)

• Opt-Out: You may opt out of marketing communications at any time

• Data Portability: You may request a copy of your data in a portable format

 

To exercise these rights, please contact us using the information below.

 

7. CALIFORNIA RESIDENTS - CCPA RIGHTS

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell

• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information)

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

 

To submit a request, contact us at info@myhomeconnected.com or call (877) 877-6233. We will verify your identity before processing your request.

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9. CHILDREN'S PRIVACY

 

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information to us. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

 

If you believe we have collected information from a child under 13, please contact us immediately at info@myhomeconnected.com.

 

10. COOKIES AND TRACKING TECHNOLOGIES

 

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide personalized content and advertising

• Improve website functionality and user experience

 

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

 

11. THIRD-PARTY LINKS

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

12. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes, we will provide notice through our website, email, or other appropriate means.

 

13. CONTACT US

 

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Home Connected
115 N Euclid Ave
Email: info@myhomeconnected.com
Phone: (877) 877-6233
Website: https://homeconnected.net/

 

14. CONSENT

 

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.